Critical Environment Technician (CE Technician) - Data Center
Data Center Operations and Facilities
The IT world is evolving. New technologies. New trends. New opportunities. There’s true excitement surrounding the future. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center. We innovate next-generation cloud and hybrid solutions. We deliver a fully-integrated I.T. platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re defining the curve.
As one of the nation’s largest and fastest growing data center companies, we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve new problems, and create new solutions to improve lives.
At QTS, we know where IT is going. And we’d like to invite you to join us.
The Critical Environment Technician (CE Technician
) is responsible for the installation, repair, and maintenance of electrical, mechanical, and plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems operations and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment.
Level of CET I or CET II will be determined at time of offer dependent on experience and competency level.
RESPONSIBILITIES, other duties may be assigned
Monitor and control daily service ticket activity, customer calls, and service levels.
Exceptional customer service
Resolving technical problems with hardware, software and connectivity.
Ability to manage complex situations during off management hours - single point of contact
Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
Perform miscellaneous warehouse related tasks
Strong written, verbal and interpersonal skills
Adherence to assigned schedule
Adhering to documented policies, procedures and processes both QTS internal and customer specific.
Able to function in a team environment
Maintain knowledge levels as industry enhancements occur
Continuous improvement of service delivery.
Continually maintain data integrity
Record, manage, and maintain an accurate physical hardware inventory
Perform physical hardware audits
Perform hardware warranty / RMA requests
Coordinate deliveries and transport requests
Perform physical material packaging and shipping
Sr. level technicians may have team lead responsibilities.
Maintain Order to Cash inventory levels
Manage and perform all critical and non-critical processes/maintenances and participate in predictive maintenances
Manage third party vendors within the data center to ensure compliancy, specifications and quality standards
Perform and execute necessary rounds throughout Data center as directed.
TECHNICAL COMPETENCIES (not an all inclusive list)
Mechanical Theory - Central plant, centrifugal, chilled water, boilers
Air Distribution equipment, including air handlers, CAHU, CRAC, and Package units, heat pumps
Skills - Chiller systems 100 to 2500 tons, CRAC’S 20-60 tons and package split systems 2-100 tons
Skills - valves, variable speed equipment, dehumidification, compressors, condensers, coils, bearings, drives, gears
Skills - refrigeration, pressure gauges, vacuum pumps, reclaim units, piping
Water Systems Infrastructure - thermal storage, pumps, valves
Skills - water treatment, cooling towers, water filtration systems
Control Systems - BMS, VAVs, controllers
CFD modeling, sensor and SLA understanding
Emergency System Infrastructure
Emergency Operating Procedures (EOP), mock drills and adherence
Change Management Process
Computerize Maintenance Management System (CMMS)
Inventory management - including shop maintenance, inventory controls
BAS/BMS Product Software
Procurement Process - Reqlogic
Method of Procedures (MOPs)
Technical college degree, Military, or workplace equivalency (2 years)
One or more years' of experience in a data center or similiar critical facility (Navy Nuclear, hospital etc)
Currently involved in apprenticeship subject area: Electrical, Mechanical, CPR, AED.
CE Technician I or II Certifications to be completed within six to twelve months upon hire
Three or more years' of experience in a data center or similiar critical facility (Navy Nuclear, hospital etc)
KNOWLEDGE, SKILLS & ABILITIES
Personal Accountability - Integrity, Character, Trust
Client focused - Premium Customer Experience driven
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals and disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.